Refund and Returns Policy

At Nurture & Bloom, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return period from the date you receive your item.

Who We Are

Nurture & Bloom is a trading name of Divya Enterprises Limited.

Contact Details

Email: [email protected]

Telephone: (+44) 1274 317844

Address:
Divya Enterprises Limited
Unit 10A, Ground Floor Whetley Mills
370 Thornton Road
Bradford
BD8 8LQ
West Yorkshire
United Kingdom

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Include any original packaging, tags and accessories

  • Be accompanied by proof of purchase

Items returned without prior authorisation may not be accepted.

How to Request a Return

To request a return, please contact our customer support team at [email protected] within 30 days of receiving your order.

Once your return request has been reviewed, we will provide instructions on how to return the item. Please do not send items back without contacting us first.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, faulty or incorrect, contact us as soon as possible so we can investigate and resolve the issue promptly.

Non-Returnable Items

The following items may not be eligible for return if they are no longer wanted, ordered in error, or are unsuitable for the customer’s requirements:

  • Perishable goods, including plants and seeds where applicable

  • Custom-made or personalised products

  • Gift cards

  • Certain clearance or sale items where stated at the time of purchase

  • Hazardous materials, flammable liquids or gases

This does not affect your statutory rights. If an item is faulty, damaged, not as described, or unfit for purpose, please contact us and we will work with you to resolve the issue in accordance with your rights under applicable consumer protection legislation.

If you are unsure whether your item is eligible for return, please contact us before returning it.

Exchanges

If you would like a different item, we recommend returning the original item and placing a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase. Depending on your bank or card provider, it may take several working days for the refund to appear in your account.

Questions

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]

Telephone: (+44) 1274 317844